ISSN (Print) - 0012-9976 | ISSN (Online) - 2349-8846

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Where Is 'Nemawashi' in Maruti Suzuki?

I compliment Annavajhula J C B and Surendra Pratap for bringing out the atro­cities on the workforce committed by Maruti Suzuki in the car factory in Gurgaon and others in the National Capital Region of Delhi (EPW, 18 and 25 August 2012). Maruti Suzuki being largely owned by the Japanese, one expected that it would follow the spirit of “Nemawashi” practised by Japanese manufacturers like Toyota and others.

Nemawashi in Japanese means an i­nformal process of quietly laying the foundation for some proposed change
or project by talking to the people concerned, gathering support and feedback and so forth. It is considered an important element in any major change, before any formal steps are taken. Nemawashi enables changes to be carried out with the consent of all sides. It literally translates as going around roots and laying the groundwork.

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