ISSN (Print) - 0012-9976 | ISSN (Online) - 2349-8846
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Why Unions Fail in Organising India's BPO-ITES Industry

Call centre employees do not want to be part of trade unions because they associate the latter with "blue-collar workers" and not with their own perceived upward mobility. Also, their work schedules and the highly modernised self-contained work islands they inhabit encourage them to think of unions as unnecessary.

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