ISSN (Print) - 0012-9976 | ISSN (Online) - 2349-8846
-A A +A

State of India's Public Services

This paper assesses the state of public services in India from a user perspective and offers a set of benchmarks for future comparisons. Five services, namely, drinking water, health care, PDS, public transport and primary education are covered by the study. Each service is assessed in terms of four dimensions, viz, access, use, reliability and user satisfaction. State level data are used to compare the performance of different states with reference to these attributes. The paper also examines the experience of poor households and the less developed states with these services.

Subscribers please login to access full text of the article.

New 3 Month Subscription
to Digital Archives at

826for India

$50for overseas users

Get instant access to the complete EPW archives

Subscribe now

Comments

(-) Hide

EPW looks forward to your comments. Please note that comments are moderated as per our comments policy. They may take some time to appear. A comment, if suitable, may be selected for publication in the Letters pages of EPW.

Back to Top