ISSN (Print) - 0012-9976 | ISSN (Online) - 2349-8846
-A A +A

'Cyber Coolies' in BPO

Based on a case study of call centre agents, the paper discusses the insecurities and vulnerabilities of labour in the new economic order, which is characterised by atypical norms of work and work organisation. These insecurities include high attrition rates, increased stress at work and erosion of worker collectivity. The emergence of a new genre of workers, with distinct features and differently conceived identity, enables the firm to draw and maintain a 'productively docile' workforce within the changed frames of work organisation and human resource management.

Subscribers please login to access full text of the article.

New 3 Month Subscription
to Digital Archives at

826for India

$50for overseas users

Get instant access to the complete EPW archives

Subscribe now

Comments

(-) Hide

EPW looks forward to your comments. Please note that comments are moderated as per our comments policy. They may take some time to appear. A comment, if suitable, may be selected for publication in the Letters pages of EPW.

Back to Top