ISSN (Print) - 0012-9976 | ISSN (Online) - 2349-8846

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Role of Mobile Money in Replacing Cash

This paper attempts an empirical understanding of the role of mobile money in replacing cash among migrant workers in South India. The study finds that four distinct outcomes explain why both agents and clients trust these systems. They are the clients' potential to save in their home bank accounts through remittances; the clients' attraction to the product; employers creating a sub-ecosystem of mobile money by remitting money on behalf of clients; and messages that clients receive on transfer of money. The paper also proposes a model for financial inclusion of migrant workers, which is a revenue model for mobile operators as well.
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