ISSN (Online) - 2349-8846
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Benchmarking Approach to Improve the Public Procurement Process

Samir K Srivastava ( and Amit Agrahari (amit@iiml. teach at the Indian Institute of Management, Lucknow, Uttar Pradesh.

While governments in India have adopted electronic means to streamline their procurement process, the data generated by these portals have not been used to derive any meaningful information. This article presents a data-driven, multi-method approach to use benchmarking as a tool to improve the public procurement tendering process. Developing the relevant key performance indicators, it measures and compares the performance of the public procurement tendering process in Uttar Pradesh, Delhi, and West Bengal in the last five years.

This work was supported by funding from the World Bank for setting up a procurement observatory in Uttar Pradesh. We thank senior offi cials in the UP state government and participants of the three workshops organised by the observatory. This would not have been possible without their cooperation, inputs, and insights. Finally, we thank Shanker Lal, senior procurement specialist at the World Bank and his team for their inputs and valuable suggestions at various stages of the study.


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